If you see a red X ( ), follow the on-screen instructions to resolve the issue. If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped. If you see green wrenche s ( ), the utility identified an issue and corrected it automatically. If you see only green check marks ( ), the tool did not find any problems. The wrench is not always easy to spot as the wrench and the check mart are in the green circle. Source: Try the HP Print and Scan Doctor for WindowsĬlick here to download and run the Print and Scan Doctor> If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. Scan Tests: Checks the scan mechanism, drivers, and registry entries. Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Print Settings: Checks and adjusts the print quality settings. Ink Issues: Checks the cartridges and ink levels for issues that affect print quality. Port Match: Checks the port settings for the HP product.ĭevice Conflicts: Checks for conflicts with other drivers, such as other printer brands. Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print). Network: Verifies that the network connection between your computer and your network is working correctly.ĭevice Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.ĭriver Check: Checks for missing or corrupt driver files.ĭevice Manager: Checks for problems in Device Manager that would prevent printing.ĭevice Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary. USB: Verifies that the USB connection from your computer to the HP product is working correctly.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to: First and foremost, I'd like you to run the HP Print and Scan Doctor. Hi could certainly be blocking the communicating to the printer, but before we get ahead of ourselves let's try a few things.
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